Studio diary
Field notes from Murrah workshops
Phone reception on Black Range Road is uneven. People announce this as if we had not noticed. The effect is useful: the ticket export stays open because the inbox does not. We do not market this as a retreat. It is a practical constraint that keeps week 1 honest.
A recurring morning: someone arrives with personas printed in colour and no sample of live complaints. We put the personas on a side table. They can return if the evidence agrees with them. Often they do not. The embarrassment is mild and productive. Adults remember the map they argued into existence more than the slide they were handed.
Lunch is short. Facilitation in the afternoon of week 7 is deliberately rude — peers interrupt, ask who owns the overnight batch, and refuse “the customer wants simplicity” as an answer. Several alumni have said they wanted a template pack instead. We still do not sell one. A pack without their taxonomy is decoration.
If you come, bring the ugly pile. If you cannot get exports, write to us before you travel; a diagnostic in your own site may be kinder than a studio that stalls on day one. Addresses and phone numbers are printed, unchanged, in the footer.